"It's not my fault it's the merchants fault. They need to be responsible for what they did."
So says Christopher Eakes of Lockport who is one of possibly thousands to have been overcharged on their Black Friday purchases at retail giant Toys "R" Us.
On November 30 Eakes went to the Amherst Toys "R" Us and used his debit card to buy $222.74 worth of merchandise.
However he was charged twice for his purchase due to what the company now acknowledges was a computer glitch.
His sales receipt didn't indicate that he'd been overcharged so Eakes continued his shopping for three more days using his debit card.
Eventually the overcharge plus the additional purchases resulted in his account being overdrawn. Once that occured, and still unbeknownst to him, his bank started assessing a $35 for every subsequent purchase.
Eakes tells WGRZ-TV that he ended up incurring close to $200 in overdraft fees before he even realized anything was wrong.
"At work I heard somebody complaining and I asked what it was about and sure enough, she'd gone to Toys "R" Us the same night and had the same thing happen. I started googling and looking around and noticed there was starting to be a buzz about it."
Contacted by 2 On Your Side Toys "R" Us Manager of Corporate Communications Jennifer Albano issued the following statement"
A systems issue occurred in some of our stores early on Black Friday. This resulted in some customers incurring double charges on their credit cards. The situation did not occur in all of our stores nationwide. We worked quickly to identify the customers affected and any double charges on credit cards have since been reversed. In addition, we are and will continue to work with customers on any overdraft fees incurred as a result. Customers who have questions may call our Guest Services hotline at 1-800-Toysrus.
Eakes confirms the double charge has been credited back to him, but is still waiting to recoup the overdraft fees.
He claims his bank has already indicated to him its unwillingness to automatically remove the fees because it was the fault of the merchant and not the bank.
Eakes says he is also frustrated after hearing from a Toys R Us customer service representative that it may take another 7 to 10 days to sort things out.
"It's not like I'm looking for compensation, I'm not looking for a $1,000 gift card by any means, ..I just want my overdraft fees taken care of," Eakes said.