Reservations Systems Fails at American Airlines

7:12 PM, Apr 16, 2013   |    comments
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DALLAS (AP) - American Airlines says it has fixed an outage in its main reservations system that is disrupting travel for thousands of passengers whose flights have been delayed or canceled.

American Airlines spokeswoman Stacey Frantz said Tuesday that the system was fixed by 4:30 p.m. EDT. But the airline expects to see flight delays and cancellations throughout the rest of the day.

Tracking service FlightAware says that as of mid-afternoon, American has canceled more than 700 flights and another 765 flights are delayed.

Passengers are describing long airport lines and frustration at a lack of information from airline employees.

The airline released the following statement Tuesday night:

"Our networking systems have been fully restored and we are working to return to normal operations. Flights from our hubs and international flights having been re-started, and we will reposition aircraft and crew throughout the evening. Despite the magnitude of today's disruption, we are pleased to report that we expect our operation to run normally with only a small number of flight cancellations expected tomorrow. We will add additional flights, as needed, tomorrow to ensure our customers are able to continue their travels. Again, we sincerely apologize to our customers for this inconvenience and thank our team for their extraordinary efforts today."

 

 

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